Terms & Conditions
Overview
You must be 18 years of age or older to register, and to purchase alcohol within Singapore and on Wine
Portal’s website. By placing an order on the Company’s website, You confirm that you are over the age of
eighteen (18) years.
All prices are quoted in Singapore Dollars and are offered for local Singapore delivery only unless
expressly stated otherwise. Prices are quoted on a per bottle basis (unless expressly stated otherwise)
and inclusive of prevailing import / excise duties for local Singapore delivery and GST.
All sales will be fulfilled and invoiced from Wine Portal Holding Pte Ltd.
All wines are offered on a first-come, first-served basis, subject to remaining unsold stock and to our
written confirmation. Any representations made at any time about stock availability are accurate to the
last known stock level and are subject to change. If we cannot supply particular goods, we will notify
you by telephone or email as soon as possible.
We reserve the right to amend the published prices without prior notice.
We reserve the right, in our sole and absolute discretion, to accept or reject any offer made by you for
any reason (or no reason), including an error in the advertised price for, or description of, goods or
services on the website, or an error of any kind in or relating to your order.
Full payment must be made prior to delivery confirmation.
Sales and Promotion on the site cannot be used in conjunction with other offers. The EXTRA (10 x Points)
Membership Rewards program for American Express cardholder is not applicable for all online purchases.
Cancellation
Once an Order has been placed & accepted, no cancellation of that Order is valid unless you receive our
written communication permitting the cancelled Order. If your Order is not accepted, we will notify you
by telephone or email and, if applicable, arrange for a full refund of any payment made by you to be
processed. Please contact us at platwineclub@wineportal.com
Returns
You undertake to inspect all goods upon receipt of delivery/collection and to immediately notify the
Company and the carrier forthwith of any shortage or damage or other deficiency. The Customer will be
deemed to have accepted the goods as satisfying its order after receipt of delivery/ collection and
Customer sign-off on the delivery order, and thereafter will not be entitled to reject the goods for any
reason.
Warranty and Nature of Wines
If you are a consumer then we warrant that the wines purchased from us will be of satisfactory quality.
If you are a business then we confirm that we have made reasonable endeavours to ensure that wines sold
by us are of satisfactory quality.
We do not warrant taste or drinkability of wines purchased as drinkability and taste are subjective
judgements.
With respect to older or high-value wines we will make reasonable efforts to verify the provenance of
such wines but we cannot guarantee the authenticity or quality of the wine in the bottle. Older products
may age and mature in different ways which may not be to all tastes, and some wines may deteriorate in
quality. Opinions as to authenticity and provenance will vary and in many cases even following
scientific testing and detailed research it is not possible to establish the authenticity or provenance
of a given wine definitively.
We regret that given the nature of the wines we sell we do not provide refunds for corked wines.
Where wines are not (in our opinion) in perfect condition then the wines will be sold at a discount and
we will supply a condition report together with photographs and such other information as may be
available to us and it will be your decision whether or not to proceed with the purchase based on this
information.
Where you have purchased wines from us then you accept that these wines may be subject to defects,
imperfections, shortages, damage and normal wear and tear. You accept that wines will be in the
condition to be expected having regard to their age, provenance and nature or where we have notified you
of any such condition or defect.
We do not accept liability for minor or inconsequential defects or imperfections.
We may provide provenance information to you which has been given to us by our supplier however we are
not able to research, test or verify this information. We cannot and do not warrant any such statements.
You accept that given the nature of wines these terms are reasonable in all the circumstances.
Delivery & Collection
All normal orders (without pre-arrival stocks), have to be delivered or collected within 60 days from
the date of the sale confirmation.
A separate storage fee will be charged for orders not collected beyond 60 days. We reserve the rights to
withhold the wines or cancel the order if outstanding storage fees are not paid.
Orders with pre-arrival and ready stocks will be delivered after the pre-arrival stocks have arrived
unless instructed otherwise. Additional delivery charges may apply.
Please note that date stated for pre-arrival wines are only estimated dates and are subject to changes
(shipment dates & custom clearance).
Complimentary local Singapore delivery is applicable for orders over $350 (per order for online
purchases) otherwise, our standard delivery rate is at $30 per trip. Combining orders placed on multiple
dates is not allowed or applicable.
E&OE 2023.